Training

What is training?

Induction is the training to given to newly hired employees, so that they understand their roles and responsibilities in the company. Providing training for staff varies on company to company, some companies provide day-long workshops, to teach their employees new skills. If in the case of a new software being used, the company can provide training on using the particular software. There are two types of trainings:

• On-the-job training: In this type of training, other experienced members of the staff provide the training.
• Off the job training: In this type of training, external experts are called to provide training to the staff. These external experts are paid.

Training is good in general as it helps to motivate the staff and thus, improving staff retention.

What are Apple’s training opportunities?

For store employees, Apple provides free training for the employees that have been selected for the job in Apple. The training can last from a few days to a few weeks. Apple provides an entire guidebook indicating how a store employee should act with a customer and all employees must act with etiquette while addressing the customer. Apple also provides training for students, who would like a part time job in AppleCare, the training procedure is the same as for store employees, except held during summer breaks, as the employees are students. Apple provides inductions for all types of new employees. Apple also has partnered with many universities to provide workers with high quality education.